Как повлиять на поведение начальника, если он придирается к вам по мелочам? Как поговорить с мужем об охладевших отношениях? Как объяснить ребенку, что покупка нового компьютера откладывается на неопределенный срок?

Мы пытаемся избежать неудобных разговоров и даже хвалим себя за стойкость. Но мы теряем больше, если молчим и терпим. Эта книга, основанная на 15-летнем исследовании в Гарварде, поможет вам плодотворно общаться с разными людьми в разных ситуациях.

Она научит вас:

– сосредотачиваться на том, что вы слышите, а не на том, что говорите;

– смотреть на ситуацию с разных сторон и занимать позицию \"и\", а не «или»;

– блокировать нападки и ухищрения собеседника;

– искренне слушать, проявлять эмпатию и наконец перестать откладывать неудобные разговоры на потом!

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Очень понравилось повествование, много примеров, чувствуется что писали эксперты из Гарварда. Интересно что многие советы банальные, но почему-то до этого ты об этом не задумывался.

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Насколько понравилась, что купил в бумажном варианте. Мне по жизни не хватает чуткости и умения решать конфликты. Книга даёт инструменты.

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Прослушала книгу от начала и до конца. Содержание достойное. Много примеров и мысль не теряется, потому что автор постоянно возвращается к более раннему повествованию.

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Есть полезные советы и методы, которые помогут при общении с адекватными людьми, а ещё лучше людьми, с заинтересованностью в решении той же проблемы что и я. Примеры очень точечные, попытки посмотреть на ситуацию с нескольких сторон меня не убедили в том , что всегда можно найти подход к человеку, у которого иная точка зрения. Ничто так не помогает в решении вопроса, как харизма, уверенность в себе и осведомленность в сфере недопонимания.

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Прочитано 8 глав из 27 ?более непонятного изложения- не видала. 3ку ставлю только потому что старались писали для народа, возможно кому то зайде .

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Ибо общество заставляет нас уважать страх больше, чем свои собственные потребности в самовыражении и самоопределении, и пока мы молча ждем, когда на нас снизойдет эта последняя роскошь бесстрашия, тяжесть молчания продолжит нас душить».

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Намерения людей существуют только в их сердцах и умах. Для нас они невидимы. Какими бы реальными и правильными ни казались нам наши предположения о чужих намерениях, они зачастую оказываются неполными или попросту ошибочными.

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Джек борется с ощущением своей некомпетентности, что выбивает его из колеи. А Майкл задается вопросом, не поступил ли он глупо, попросив Джека выполнить работу.

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Рассматривать только мой вклад не совсем правильно. Я вижу ситуацию несколько иначе. Мне кажется, стоит взглянуть повнимательнее на нас обоих. Может быть, какие-то из моих действий мешают тебе приглядеться к своим?»

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К себе мы относимся гораздо снисходительнее. Забавно, насколько иначе мы относимся к самим себе. Когда ваш муж забывает забрать вещи из химчистки, он, по вашему мнению, ведет себя безответственно. Когда вы забываете забронировать билеты на самолет, это все из-за переутомления и стресса. Когда коллега критикует вашу работу в присутствии других сотрудников отдела, он пытается унизить вас. Когда вы выдвигаете предложения на том же собрании, вы пытаетесь быть полезным.

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