‘There,’ she said, removing the gloves and wiping her brow with the back of her hand, ‘now doesn’t that look so much better!’
She passed me a hand mirror so I could look at myself. ‘But I’m completely bare!’ I said, horrified.
‘That’s right, a Hollywood,’ she said. ‘That’s what you asked for.’
I felt my fists clench tight, and shook my head in disbelief. I had come here to start to become a normal woman, and instead she’d made me look like a child.
‘Kayla,’ I said, unable to believe the situation I now found myself in, ‘the man in whom I am interested is a normal adult man. He will enjoy sexual relations with a normal adult woman. Are you trying to imply that he’s some sort of paedophile? How dare you!’
She stared at me, horrified. I had had enough of this.
‘Please, leave me to get dressed now,’ I said, turning my face to the wall.
She left and I climbed down from the couch. I pulled my trousers on, consoled by the thought that the hair would surely grow back before our first intimate encounter. I didn’t tip Kayla on the way out.
When I returned to the office, my computer still wasn’t working. I sat down gingerly and called Raymond in IT again, but it went straight to his preposterous message. I decided to go upstairs and find him; from his voicemail greeting, he sounded like the kind of person who would ignore a ringing telephone and sit around doing nothing. Just as I pushed my chair back, a man approached my desk. He was barely taller than me, and was wearing green training shoes, ill-fitting denim trousers and a T-shirt showing a cartoon dog, lying on top of its kennel. It was stretched taut against a burgeoning belly. He had pale sandy hair, cut short in an attempt to hide the fact that it was thinning and receding, and patchy blond stubble. All of his visible skin, both face and body, was very pink. A word sprang to mind: porcine.
‘Erm, Oliphant?’ he said.
‘Yes – Eleanor Oliphant – I am she,’ I said.
He lurched towards my desk. ‘I’m Raymond, IT,’ he said. I offered him my hand to shake, which eventually he did, rather tentatively. Yet more evidence of the lamentable decline in modern manners. I moved away and allowed him to sit at my desk.
‘What seems to be the problem?’ he asked, staring at my screen. I told him. ‘Okey dokey,’ he said, typing noisily. I picked up my Telegraph and told him I’d be in the staffroom; there was little point in my standing around while he mended the computer.
The crossword setter today was ‘Elgar’, whose clues are always elegant and fair. I was tapping my teeth with the pen, pondering twelve down, when Raymond loped into the room, interrupting my train of thought. He looked over my shoulder.
‘Crosswords, eh?’ he said. ‘Never seen the point of them. Give me a good computer game any day. Call of Duty—’
I ignored his inane wittering. ‘Did you fix it?’ I asked him.
‘Yep,’ he said, sounding pleased. ‘You had quite a nasty virus. I’ve cleaned up your hard drive and reset the firewall. You should run a full system scan once a week, ideally.’ He must have noticed my uncomprehending expression. ‘Come on, I’ll show you.’ We walked along the corridor. The floor squeaked beneath his hideous training shoes. He coughed.
‘So … you, eh, have you worked here long, Eleanor?’ he said.
‘Yes,’ I replied, increasing my pace.
He managed to keep up with me, but was slightly out of breath.
‘Right,’ he said. He cleared his throat. ‘I started here a few weeks ago. I was at Sandersons before. In town. Do you know them?’
‘No,’ I said.
We reached my desk and I sat down. He hovered, too close. He smelled of cooking and, faintly, of cigarettes. Unpleasant. He told me what to do and I followed his instructions, committing them to memory. By the time he had finished, I had reached the limit of my interest in technological matters for the day.
‘Thank you for your assistance, Raymond,’ I said, pointedly. Raymond saluted, and heaved himself to his feet. A man with a less military bearing was hard to imagine.
‘No bother, Eleanor. See you around!’
I very much doubt it, I thought, opening up the spreadsheet which listed this month’s overdue accounts. He loped off with a strange bouncy walk, springing too hard on the balls of his feet. A lot of unattractive men seem to walk in such a manner, I’ve noticed. I’m sure training shoes don’t help.
The other night, the singer had worn beautiful leather brogues. He was tall, elegant and graceful. It was hard to believe that the singer and Raymond were members of the same species. I shifted uncomfortably in my chair. There was throbbing pain and the beginnings of an itch downstairs. Perhaps I should have put my underpants back on.
The leaving do started around half four, and I made sure to clap extravagantly at the end of Bob’s speech and say ‘Hear, hear, bravo!’ loudly, so that everyone noticed me. I left at 4.59 p.m and walked to the shopping mall as fast as the chafing occasioned by my newly hairless epidermis allowed. I got there by quarter past, thank God. Bird in the hand is what I was thinking, given the importance of the task, so I simply headed straight into the first big department store I saw and took the lift to the electrical department.
A young man with a grey shirt and a shiny tie was staring at the banks of giant TV screens. I approached, and informed him that I wished to purchase a computer. He looked scared.
‘Desktop laptop tablet,’ he intoned. I had no idea what he was talking about.
‘I haven’t bought a computer before, Liam,’ I explained, reading his name badge. ‘I’m a very inexperienced technology consumer.’
He pulled at the collar of his shirt, as though trying to free his enormous Adam’s apple from its constraints. He had the look of a gazelle or an impala, one of those boring beige animals with large, round eyes on the sides of its face. The kind of animal that always gets eaten by a leopard in the end.
This was a rocky start.
‘What will you be using it for?’ he asked, not making eye contact.
‘That’s absolutely none of your business,’ I said, most offended.
He looked like he might cry, and I felt bad. He was only young. I touched his arm, even though I hate touching.
‘I’m afraid I’m a bit anxious because it is absolutely imperative that I am able to go online this weekend,’ I explained. His nervous expression remained in place.
‘Liam,’ I said slowly, ‘I simply need to purchase some sort of computer equipment that I can use in the comfort of my own home in order to conduct some internet-based research. I may in time send electronic messages from it. That is all. Do you have something suitable in stock?’
The boy stared heavenwards and thought deeply. ‘A laptop and mobile internet access?’ he said. Why was he asking me, for goodness’ sakes? I nodded and handed over my debit card.
When I got home, slightly giddy at how much money I’d spent, I realized that there was nothing to eat. Friday was margherita pizza day, of course, but my routine was, for the first time ever, somewhat out of kilter. I recalled that I had a flyer in the tea towel drawer, something that was put through my letterbox a while ago. I found it easily and smoothed it out. There were money-off coupons along the bottom, which had expired. I guessed the prices would have gone up, but assumed that the phone number had stayed the same, and they presumably still sold pizzas. Even these old prices were ridiculous, though, and I actually laughed out loud at them. In Tesco Metro, the pizzas cost a quarter of that price.
I decided that I’d go for it. Yes, it was extravagant and indulgent, but why not? Life should be about trying new things, exploring boundaries, I reminded myself. The man on the other end of the line told me that the pizza would arrive in fifteen minutes. I brushed my hair, took off my slippers and put my work shoes back on. I wondered how they managed with the black pepper. Would the man bring a pepper mill with him? Surely he wouldn’t grind it over the pizza while he stood on the doorstep? I put the kettle on in case he wanted a cup of tea. They had told me on the phone how much it would cost and I took out the money, put it in an envelope and wrote Pizza Pronto on the front. I didn’t bother with the address. I wondered whether it was the done thing to tip, and wished I had someone to ask. Mummy wouldn’t be able to advise. She doesn’t get to decide what she eats.
The flaw with the pizza plan was the wine. They didn’t deliver it, the man on the phone said, and actually sounded quite amused that I’d asked. Strange – what could be more normal than pizza and wine? I couldn’t see how I was going to acquire something to drink in time to have with the pizza. I really needed something to drink. I worried over it as I waited for the delivery.
In the end, the pizza experience was extremely disappointing. The man simply thrust a big box into my hand and took the envelope, which he then rudely ripped open right in front of me. I heard him mutter fuck’s sake under his breath as he counted the coins. I had been collecting fifty-pence pieces in a little ceramic dish, and this had seemed the perfect opportunity to use them up. I’d popped an extra one in for him, but received no thanks for it. Rude.
The pizza was excessively greasy and the dough was flabby and tasteless. I decided immediately that I would never eat delivered pizza again, and definitely not with the musician. If we ever found ourselves in need of pizza and too far from a Tesco Metro, one of two things would happen. One: we would take a black cab into town and dine at a lovely Italian restaurant. Two: he would make pizza for us both, from scratch. He’d mix the dough, stretching and kneading it with those long, tapered fingers, stroking it until it did what he wanted. He’d stand at the cooker, simmering tomatoes with fresh herbs, reducing them to a rich sauce, slick and slippery with a sheen of olive oil.
He’d be wearing his oldest, most comfortable jeans, a pair that sat snugly on his slim hips, bare feet tapping as he sang softly to himself in his delicious voice and stirred. When he’d assembled the pizza, topping it with artichokes and fennel shavings, he’d put it in the oven and come and find me, take me by the hand and lead me into the kitchen. He’d have set the table, a dish of gardenias in the centre, tea lights flickering through coloured glass. He’d slowly ease the cork from a bottle of Barolo with a long, satisfying pop and place it on the table, then pull out my chair for me. Before I could sit, he’d take me in his arms and kiss me, his hands around my waist, pulling me so close that I could feel the pulse of blood in him, smell the sweet spiciness of his skin and the warm sugar of his breath.
I’d finished eating my poor-quality pizza and was jumping up and down on the box, trying to crush it small enough to fit into the bin, when I remembered the brandy. Mummy always said that brandy is good for shocks and I’d bought some, several years ago, just in case. I’d put it in the bathroom cabinet, with all the other emergency items. I went to check and there it was, behind the rolled-up bandages and the wrist supports – a half bottle of Rémy Martin, full and unopened. I unscrewed the cap and took a drink. It wasn’t as nice as vodka, but it wasn’t bad.
I was very apprehensive about the laptop, never having set up a new computer before, but it was actually pretty easy. The mobile internet thing was straightforward, too. I took the brandy and the laptop to the kitchen table, typed his name into Google and hit return, then put my hands over my eyes. Seconds later I peeped through my fingers. There were hundreds of results! It seemed that this was going to be quite easy, so I decided to ration the pages; after all, I had the entire weekend, so there was no point in rushing.
The first link took me to his own web page, which was entirely taken up with photographs of him and his band. I moved closer to the screen until my nose was almost touching it. I had neither imagined him, nor overestimated the extent of his beauty. The next link took me to his Twitter page. I allowed myself the pleasure of reading the three latest messages, two of which were wry and witty, the third utterly charming. In it, he was professing his professional admiration for another musician. Gracious of him.
Next, his Instagram page. He had posted almost fifty photos. I clicked on one at random, a head shot in close-up, candid and relaxed. He had a Roman nose, perfectly straight, classically proportioned. His ears were also perfect, exactly the right size, the whorls of skin and cartilage flawlessly symmetrical. His eyes were light brown. They were light brown in the way that a rose is red, or that the sky is blue. They defined what it meant to be light brown.
There were rows and rows of photographs on the page and my brain forced my finger to press the button and return to the search engine. I scanned the rest of the sites that Google had found. There were video clips of performances on YouTube. There were articles and reviews. This was only the first page of the search results. I would read every piece of information that I could find about him, get to know him properly – after all, I’m very good at research, and at problem-solving. I don’t mean to boast; I’m merely stating the facts. Finding out more about him was the right thing to do, the sensible approach, if it turned out that he was going to be the love of my life. I picked up the brandy, a new notebook and a fine-tipped pen that I’d borrowed from the office, and went over to the sofa, ready to make a start on my plan of action. The brandy was both warming and soothing, and I kept sipping.
When I awoke, it was just after 3 a.m., and the pen and notebook were lying on the floor. Slowly, I recalled getting sidetracked, starting to daydream as the brandy slipped down. The backs of my hands were tattooed with black ink, his name written there over and over, inscribed inside love-hearts, so that barely an inch of skin remained unsullied. A mouthful of brandy remained in the bottle. I downed it and went to bed.
WHY HIM? WHY NOW? On Monday morning, waiting at the bus stop, I tried to work it out. It was a tricky one. Who can understand the workings of fate, after all? Far greater minds than mine had tried, and failed, to arrive at a conclusion. There he was, a gift from the gods – handsome, elegant and talented. I was fine, perfectly fine on my own, but I needed to keep Mummy happy, keep her calm so she would leave me in peace. A boyfriend – a husband? – might just do the trick. It wasn’t that I needed anyone. I was, as previously stated, perfectly fine.
Having perused at length the available photographic evidence over the course of the weekend, I had concluded that there was something particularly mesmerizing about his eyes. My own are a similar shade, although they’re nowhere near as beautiful, of course, containing no such shimmering copper depths. Looking at all those photographs, I was reminded of someone. It was only a half memory, like a face under ice or blurred by smoke, indistinct. Eyes just like mine, eyes set in a little face, wide and vulnerable, full of tears.
Ridiculous, Eleanor. It was disappointing that I had allowed myself, even for a moment, to indulge in sentimentality. Plenty of people in the world had light brown eyes like mine, after all – that was a scientific fact. It was statistically inevitable that some of them would have made eye contact with me during the course of a routine social interaction.
Something else was troubling me, though. All the studies show that people tend to take a partner who is roughly as attractive as they are; like attracts like, that is the norm.
I was under no illusions. In terms of looks, he was a ten and I am … I don’t know what I am. Not a ten, certainly. Of course, I hoped he would see beyond superficialities, look a bit deeper, but that said, I knew that his profession would require him to have a partner who was at least presentable. The music business, show business, is all about image, and he couldn’t be seen with a woman whose appearance would be perceived by simpletons as inappropriate. I was well aware of that. I’d have to try my best to look the part.
He’d posted some new photos online, two head shots, close profiles, right and left. He was perfect in both, and they were identical – objectively, literally, he did not have a bad side. Of course, a defining characteristic of beauty is symmetry, that’s another thing all the studies agree on. I wondered what gene pool had created such handsome progeny. Did he have brothers or sisters, perhaps? If we ever got together, I might even be able to meet them. I didn’t know much about parents in general, or siblings in particular, having had quite an … unconventional upbringing myself.
I feel sorry for beautiful people. Beauty, from the moment you possess it, is already slipping away, ephemeral. That must be difficult. Always having to prove that there’s more to you, wanting people to see beneath the surface, to be loved for yourself, and not your stunning body, sparkling eyes or thick, lustrous hair.
In most professions, getting older means getting better at your job, earning respect because of your seniority and experience. If your job depends on your looks, the opposite is true – how depressing. Suffering other people’s unkindness must be difficult too; all those bitter, less attractive people, jealous and resentful of your beauty. That’s incredibly unfair of them. After all, beautiful people didn’t ask to be born that way. It’s as unfair to dislike someone because they’re attractive as it is to dislike someone because of a deformity.
It doesn’t bother me at all when people react to my face, to the ridged, white contours of scar tissue that slither across my right cheek, starting at my temple and running all the way down to my chin. I am stared at, whispered about; I turn heads. It was reassuring to think that he would understand, being something of a head-turner himself, albeit for very different reasons.
I eschewed the Telegraph today in favour of alternative reading matter. I had spent an obscene amount of money on a small selection of women’s magazines, flimsy and lurid ones, thick, glossy ones, all of them promising a range of wonders, simple but life-enhancing changes. I had never purchased such items before, although I had, of course, leafed through a few in hospital waiting rooms and other institutional settings. I noted that, disappointingly, none of them had a cryptic crossword; indeed, one contained a ‘soapstar word search’ that would insult the intelligence of a seven-year-old. I could have bought three bottles of wine or a litre of premium-brand vodka for the price of that little pile. Nevertheless, after careful consideration, I’d worked out that they were the most reliable and accessible source of the information that I needed.
These magazines could tell me which clothes and shoes to wear, how to have my hair styled in order to fit in. They could show me the right kind of makeup to buy and how to apply it. This way, I would disappear into everywoman acceptability. I would not be stared at. The goal, ultimately, was successful camouflage as a human woman.
Mummy has always told me that I am ugly, freakish, vile. She’s done so from my earliest years, even before I acquired my scars. So I felt very happy about making these changes. Excited. I was a blank canvas.
At home that evening, I looked into the mirror above the washbasin while I washed my damaged hands. There I was: Eleanor Oliphant. Long, straight, light brown hair that runs all the way down to my waist, pale skin, my face a scarred palimpsest of fire. A nose that’s too small and eyes that are too big. Ears: unexceptional. Around average height, approximately average weight. I aspire to average … I’ve been the focus of far too much attention in my time. Pass me over, move along please, nothing to see here.
I don’t often look in the mirror, as a rule. This has absolutely nothing to do with my scars. It is because of the unsettling gene mix that looks back at me. I see far too much of Mummy’s face there. I cannot distinguish any of my father’s features, because I have never met him and, to the best of my knowledge, no photographic records exist. Mummy almost never mentioned him, and on the rare occasions when he came up, she referred to him only as ‘the gametes donor’. Once I’d looked up this term in her New Shorter Oxford English Dictionary (from the Greek , ‘husband’ – did this juvenile etymological adventuring spark my love of classics?), I spent several years wondering about this strange set of circumstances. Even at that tender age, I understood that assisted conception was the antithesis of careless, spontaneous or unplanned parenthood, that it was the most deliberate of decisions, undertaken only by women who were serious and dedicated in their quest to be mothers. I simply could not believe, given the evidence and my own experience, that Mummy had ever been such a woman, could ever have wished for a child so intensely. As it transpired, I was right.
Finally, I summoned the courage to enquire directly as to the circumstances of my creation, and to seek any available information about the mythical donor of spermatozoa, my father. As any child would in such circumstances – possibly even more so, in my particular circumstances – I had been harbouring a small but intense fantasy about the character and appearance of my absent parent. She laughed and laughed.
‘Donor? Did I really say that? It was simply a metaphor, darling,’ she said.
Another word I’d have to look up.
‘I was actually trying to spare your feelings. It was more of a … compulsory donation, shall we say. I had no choice in the matter. Do you understand what I’m telling you?’
I said that I did, but I was fibbing.
‘Where does he live, Mummy?’ I asked, feeling brave. ‘What does he look like, what does he do?’
‘I can’t remember what he looked like,’ she said, her tone dismissive, bored. ‘He smelled like high game and liquefied Roquefort, if that’s any help.’ I must have looked puzzled. She leaned forward, showed me her teeth. ‘That’s rotting flesh and stinking, mouldy cheese to you, darling.’ She paused, regained her equanimity.
‘I don’t know if he’s alive or dead, Eleanor,’ she said. ‘If he’s alive, he’s probably very rich by dubious, unethical means. If he’s dead – and I sincerely hope that he is – then I imagine he’s languishing in the outer ring of the seventh circle of Hell, immersed in a river of boiling blood and fire, taunted by centaurs.’
I realized at that point that it probably wasn’t worth asking if she had kept any photos.