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Я фрилансер, занимаюсь дизайном. Книга реально помогла общаться с клиентами. Совершаю меньше ошибок, ставлю более высокие цены. Покупка оправдала себя. Советую дизайнерам

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Очень лёгкое чтение, на одном дыхании. Отличные примеры для диалога с заказчиком, главное что работу можно размещать в портфолио))) респект автору и +1 в карму)

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Книга на твердую 4.

В основном рассчитана на фрилансеров. Основное на чем автор заостряет внимание – на обязательном утверждении тех.задания с заказчиком. Кажется, что это основы, как без ТЗ вообще что то делать? Но достаточно часто дизайнеры фрилансеры пренебрегают дотошным описанием ТЗ, за что потом и огребают в последствии.

Дизайн студии достаточно серьезно относятся и к брифу, и к тз, лишнюю работу они делать и переделывать как фриланс не будут.

Ещё автор отмечает конфликт по авторским правам. Тоже для фриланса пригодится.

Читается легко.

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Вот уж не знаю, как помогла эта книга предыдущим комментаторам, но на мой взгляд, это просто влажные фантазии автора про «вот бы я так ответила заказчику! вот бы я его уела!». А по факту не рекомендую никому так общаться со своими клиентами. Никакой тактичности, никакого терпения и лояльности к человеку, который обратился к дизайнеру, как к профессионалу и заказал у него услугу. Сквозь всю «книгу» сквозит ехидством, ответы «дизайнера» – издевательским тоном. Будто ответы школьницы. Никакой клиентоориентированности, никакого сглаживания углов и реальной помощи в решении конфликтных ситуаций. Мда.

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Прочитал на одном дыхании. Многое оказалось знакомым из личного опыта. Но есть места, которые хочется перечитывать. Хорошая настольная книга для работы с клиентами.

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