Was macht japanische Unternehmen zu Vorbildern in Service und Führungskultur?

Die Antwort liegt im Prinzip Omotenashi – einer Philosophie der aufrichtigen Fürsorge, die weit über klassische Kundenorientierung hinausgeht. In «Omotenashi – Der japanische Weg zur Spitzenführung» zeigt Yumi Shimizu, wie Empathie, Detailgenauigkeit und Respekt als strategische Führungsinstrumente eingesetzt werden können.

Anhand kultureller Hintergründe, praxisnaher Beispiele und moderner Managementansätze erfahren Führungskräfte, wie sie mit Omotenashi nicht nur die Loyalität von Kunden stärken, sondern auch Mitarbeiterzufriedenheit, Innovationskraft und Teamgeist nachhaltig fördern. Dieses Buch ist ein Wegweiser für alle, die in einer komplexen, globalisierten Welt auf Authentizität und Exzellenz setzen – und ihre Organisation von innen heraus transformieren wollen.

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Raamatud, mis sarnanevad «Omotenashi – Der japanische Weg zur Spitzenführung», Yumi Shimizu