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Transform Customer Experience

Isabella Villani

Digital Customer Service

Dan Michaeli

The Customer Education Playbook

Daniel Quick

Listen Up!

Karen Mangia

The Business of Belonging

David Spinks

The Customer Education Playbook

Daniel Quick

Mastering Microsoft Dynamics 365 Implementations

Eric Newell

Salesforce For Dummies

Jon Paz

Digital Customer Service

Rick DeLisi

Evaluation of social efficiency in trade

A. F. Nikishin

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Jack Corgel B.

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times

Jeffrey Fox J.

Anticipate

Bill Thomas

Marketing in the Participation Age. A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage

Daina Middleton

$Chocolates on the Pillow Aren\'t Enough. Reinventing The Customer Experience$

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience

Karl Weber

The Nordstrom Way to Customer Experience Excellence

Reeves breAnne O.

The Lean Product Playbook

Dan Olsen

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!

Lior Arussy

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy

David Williams S.

Service Design for Business. A Practical Guide to Optimizing the Customer Experience

Lavrans Løvlie

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta

An Other Kingdom

John McKnight

Call Centers For Dummies

Real Bergevin

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

Katie Paine Delahaye

Take Their Breath Away. How Imaginative Service Creates Devoted Customers

Chip Bell R.

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

$Why CRM Doesn\'t Work. How to Win by Letting Customers Manange the Relationship$

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Seth Godin

$What\'s the Secret?. To Providing a World-Class Customer Experience$

What's the Secret?. To Providing a World-Class Customer Experience

John R. DiJulius, III

$It\'s All About Service. How to Lead Your People to Care for Your Customers$

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!

Marsha Collier

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation

Anders Gustafsson

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow

Service Design for Business

Lavrans Løvlie

$Indispensable. How To Become The Company That Your Customers Can\'t Live Without$

Indispensable. How To Become The Company That Your Customers Can't Live Without

Joe Calloway

$The Art of Client Service. The Classic Guide, Updated for Today\'s Marketers and Advertisers$

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Ian Schafer

Starting an Etsy Business For Dummies

Kate Gatski

How To Be Great At Doing Good

Nick Cooney

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