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Transform Customer Experience

Isabella Villani

Listen Up!

Karen Mangia

Digital Customer Service

Dan Michaeli

The Business of Belonging

David Spinks

The Customer Education Playbook

Daniel Quick

The Customer Education Playbook

Daniel Quick

Mastering Microsoft Dynamics 365 Implementations

Eric Newell

Digital Customer Service

Rick DeLisi

Anticipate

Bill Thomas

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow

$Chocolates on the Pillow Aren\'t Enough. Reinventing The Customer Experience$

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience

Karl Weber

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times

Jeffrey Fox J.

Salesforce For Dummies

Jon Paz

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!

Lior Arussy

Service Design for Business. A Practical Guide to Optimizing the Customer Experience

Lavrans Løvlie

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

Katie Paine Delahaye

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy

David Williams S.

Call Centers For Dummies

Real Bergevin

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!

Marsha Collier

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Jack Corgel B.

$Indispensable. How To Become The Company That Your Customers Can\'t Live Without$

Indispensable. How To Become The Company That Your Customers Can't Live Without

Joe Calloway

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation

Anders Gustafsson

$The Art of Client Service. The Classic Guide, Updated for Today\'s Marketers and Advertisers$

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Ian Schafer

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta

$What\'s the Secret?. To Providing a World-Class Customer Experience$

What's the Secret?. To Providing a World-Class Customer Experience

John R. DiJulius, III

$It\'s All About Service. How to Lead Your People to Care for Your Customers$

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

$Why CRM Doesn\'t Work. How to Win by Letting Customers Manange the Relationship$

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Seth Godin

Take Their Breath Away. How Imaginative Service Creates Devoted Customers

Chip Bell R.

Колористика. Учебное пособие

Алина Бортникова

Методология создания и представления товарного предложения

Игорь Загвоздкин

За что платить видеооператору?

Александр Валерьевич Лоран

Гугл формы. Инструкция по применению

Ирина Ивановна Тушева

#Бизнесромантика. Менеджер человек слышащий

Павел Анашков

Профессия риэлтор. Искусство переговоров

Вячеслав Александрович Егоров

Книга нормального фрилансера

Егор Камелев

Камасутра для репетитора. 173 способа найти ученика

Теодор Донцу

Связи решают всё

Дмитрий Вашешников

Карта лояльности. 15 шагов к постоянным клиентам

Анета Коробкина

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