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Transform Customer Experience

Isabella Villani

The Customer Education Playbook

Daniel Quick

Mastering Microsoft Dynamics 365 Implementations

Eric Newell

Digital Customer Service

Rick DeLisi

Digital Customer Service

Dan Michaeli

The Customer Education Playbook

Daniel Quick

$Why CRM Doesn\'t Work. How to Win by Letting Customers Manange the Relationship$

Why CRM Doesn't Work. How to Win by Letting Customers Manange the Relationship

Seth Godin

Salesforce For Dummies

Jon Paz

Listen Up!

Karen Mangia

Evaluation of social efficiency in trade

A. F. Nikishin

$Indispensable. How To Become The Company That Your Customers Can\'t Live Without$

Indispensable. How To Become The Company That Your Customers Can't Live Without

Joe Calloway

The Business of Belonging

David Spinks

How To Be Great At Doing Good

Nick Cooney

Connected CRM. Implementing a Data-Driven, Customer-Centric Business Strategy

David Williams S.

$The Art of Client Service. The Classic Guide, Updated for Today\'s Marketers and Advertisers$

The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers

Ian Schafer

$It\'s All About Service. How to Lead Your People to Care for Your Customers$

It's All About Service. How to Lead Your People to Care for Your Customers

Ray Pelletier

Anticipate

Bill Thomas

Brand Admiration

Allen M. Weiss

Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation

Anders Gustafsson

The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More!

Marsha Collier

How to Be a Fierce Competitor. What Winning Companies and Great Managers Do in Tough Times

$What\'s the Secret?. To Providing a World-Class Customer Experience$

What's the Secret?. To Providing a World-Class Customer Experience

John R. DiJulius, III

Starting an Etsy Business For Dummies

Kate Gatski

$Chocolates on the Pillow Aren\'t Enough. Reinventing The Customer Experience$

Chocolates on the Pillow Aren't Enough. Reinventing The Customer Experience

Karl Weber

Measure What Matters. Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

Katie Paine Delahaye

Service Design for Business. A Practical Guide to Optimizing the Customer Experience

Lavrans Løvlie

Taming the Search-and-Switch Customer. Earning Customer Loyalty in a Compulsion-to-Compare World

Jill Griffin

The Nordstrom Way to Customer Experience Excellence

Reeves breAnne O.

Marketing in the Participation Age. A Guide to Motivating People to Join, Share, Take Part, Connect, and Engage

Daina Middleton

Unleashing Excellence. The Complete Guide to Ultimate Customer Service

Dennis Snow

The Cornell School of Hotel Administration on Hospitality. Cutting Edge Thinking and Practice

Jack Corgel B.

Passionate and Profitable. Why Customer Strategies Fail and Ten Steps to Do Them Right!

Lior Arussy

The Lean Product Playbook

Dan Olsen

Take Their Breath Away. How Imaginative Service Creates Devoted Customers

Chip Bell R.

Service Design for Business

Lavrans Løvlie

Call Centers For Dummies

Real Bergevin

Customer Success. How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta

The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bruce Loeffler

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